Shipping policy
UK Shipping
We currently ship to all UK mainland addresses using Royal Mail and selected courier services. Orders are typically dispatched within 1–2 working days of purchase.
| Shipping Option | Estimated Delivery Time | Cost |
|---|---|---|
| Standard (Tracked 48) | 2–4 working days | £3.95 (Free over £50) |
| Express (Tracked 24) | 1–2 working days | £5.95 |
| Local Collection | Same day (where available) | Free (Ivybridge store) |
Free Shipping
We offer free standard UK shipping on all orders over £50.
Order Processing Time
All orders are processed Monday to Friday, excluding public holidays. Orders placed on weekends or holidays will be processed the next working day.
Click & Collect
Local customers can choose Click & Collect at checkout. Orders are usually ready for collection within 2 hours during shop opening times. You’ll receive a confirmation email when your order is ready.
International Shipping
We do not currently offer international shipping. However, this is something we plan to introduce in the near future — stay tuned!
Delivery Issues
If your order hasn’t arrived within the estimated time, please check your tracking link first. If there's still an issue, contact us at info@thecollectibleslounge.com with your order number and we'll be happy to help.